Frequently Asked Questions

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Do I need a referral

If you are covered for extended health care benefits it is important for you to check your policy to see whether they need you to submit a referral with your invoice for reimbursement. In most cases a referral is not necessary.

Payment procedure

Payment is due at the end of each session. You will receive an invoice that you can submit to your extended health care benefits provider, if you are covered. Payment can be provided through: Visa, Master Card, check, cash, or e-transfer. 

How do i schedule/Cancel an appointment

If you would like to schedule an appointment you can either contact me through my "contact" page, said an e-mail directly to me at kornelia@khpsychotherapy.com or call/text me at  (647) 799-3790 . Usually, it is easiest to reach me through e-mail as I can quickly respond even if I am between clients. I will provide you with a list of upcoming availability and will work with you to meet your scheduling needs. 


I always text session confirmations to clients the day 1-2 days prior to our session. At that time you are welcome to let me know if we need to do anything to adjust our appointment day or time. I understand that life happens and it can sometimes be unpredictable!


If you need to cancel your appointment please let me know as soon as you know. If it is the day of and I am not able to readjust my schedule to fill the gap a $50 fee will be processed. If it is an ongoing occurrence policy states that I would need to charge the full session fee.  

What if i am in crisis

I do not provide crisis or emergency services. If you feel that you require immediate help it is best to call 911, go to your local hospital, or call a crisis hot line. You can find some additional information here: http://www.crisisservicescanada.ca/

How many sessions will i need to attend

Individuals have different needs. Most clients who begin the therapeutic process attend counselling weekly or biweekly. Over time they often choose to attend sessions monthly.


We will work together to figure out what is the best fit for you.